Booking Policies
Your appointment time is reserved especially for you. As a courtesy, please remember to reschedule/cancel as soon as you know that you will be unable to attend your scheduled appointment. It is solely your responsibility to keep track of your schedule and reminder notifications. While we understand that emergencies can and do happen (we will consider the emergency based on the scenario), unfortunately, poor planning on your part does not constitute an emergency on our part. We reserve the right to charge the cancellation fee under any circumstance that falls within the 24 hour window. Please double check the confirmation emails to ensure you have the correct date, time and location. If at any point you need clarification or help with online booking please reach out ahead of time and we will be happy to help.
A credit card is placed on hold when booking online, you're also reminded of the booking agreement you enter into and booking policy when doing so. Please note that last minute cancels/reschedules/no-shows within the 24 hour window will result in a non-refundable service charge of 100% for any/all service(s) booked that day. Non-refundable and non-transferrable security deposits are required for Premium services (the Retainer/Deposit will be included towards the 24 hour policy charge if a last minute cancel/reschedule/no show occurs). Last minute service switches (within 24 hours) are not accepted unless of a medical exemption.
Late Arrivals
Please make every effort to arrive for your scheduled time. If running late, modifications may have to be made to the appointment at the full cost of the original appointment. LMHB reserves the right to cancel/reschedule appointments arriving later than 15 minutes. Appointments cancelled due to extreme tardiness will be considered no shows.
All ‘Missed Appointment’ charges must be paid in full before proceeding with future bookings. Please also note that all no shows/reschedules/late arrivals/last minute cancels and the circumstances surrounding them are tracked and recorded for security purposes. By making the appointment and entering in your info, you agree to abide by these policies and by these terms.
Payment
We accept Cash, Debit, Visa, and MasterCard. We do not accept Amex, Discover, and Cheques at this current time. Hours and prices are subject to change without notice.
Returns/Refunds & Exchanges
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on service or opened retail products. For sanitary reasons, products with a broken seal cannot be returned or refunded.
Special Instructions
Upon arrival to your appointment please wait in your car until we have responded to your text (We may be with a client and cannot respond right away). Please text us at 705-500-4417 to let us know you have arrived to your appointment. We will respond ASAP once the area is done being sanitized. Clients who are 17 years and under must have a parent or guardian present at the time of your appointment to give consent for the service. It is best that children do not accompany you to the appointment as these services tend to be lengthy and can present some dangers to children and babies. Treat yourself to some alone time to recharge and relax! Please contact us if you have any questions or concerns.
Location & Parking
Barrie Location:
199 Burton Avenue (Inside of Charisma Hair Studio), Barrie, Ontario, L4N 2R9
Accessability – Yes wheelchair and stroller accessible.
Parking – free front lot parking on site.
Thank you for viewing and supporting our policies!
